NOVATECH TEAM SERVICES (NTS) PROGRAM
- a comprehensive support and service program alternative -

The trend by a growing number of companies to adopt service contracts with third-party organizations is on the rise. Since we're in the networking business, it was a logical step to expand our operation, accordingly, in order to participate in this emerging market. With the inception of our NTS Program, customers now have ready access to a "pool" of diversified engineering skills that can be easily deployed, wherever and whenever they're needed. As a result, our service offerings generate significant savings when compared to the more costly alternative of maintaining full-time "networking" personnel.

The NTS Program is unique in its organization, offering customers a host of custom-tailored support and service modules. Modules are available for; implementation & maintenance of NOS-based server applications for Novell, Microsoft, or Unix/Linux. In the area of network hardware support, we offer modules that provide for the design, configuration, and installation of; printers, PCs, notebooks, DSU/CSUs, sub-rate, T-1, T-3 or SONET-based multiplexers, RAS solutions, routers, Layer-2 & 3 switches and wireless systems (inter/intra-building). Support modules are also available to faciliate the design and or installation of premise wiring systems. The NTS Program offers support in the area of software application development, as well.

NTS module offerings fall into distinct categories; Project Support and Maintenance Service. Staff members are experienced in specific networking disciplines and work as either full or part-time employees of the company. The central pool of experienced personnel under contract to NSI continues to grow as the company expands its market presence. We recognize, for example, that unusually heavy workloads combined with limited numbers of internal personnel can make it difficult for companies to perform required installations, upgrades or relocations. Our "technology specific" staff is a logical choice to cost-effectively implement tactical or long-term strategic plans, without having to overburden in-house resources.

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Project Support Modules (PSM)
A PSM is ordered when clients seek assistance with either new project or add-on requirements. One or more PSMs may be combined or custom-tailored to satisfy specific user needs. For example, a given project may or may not require project management support services, as provided by NSI. PSM services are initiated by executing a service contract between the client and NSI. Contracts include a detailed description of requirements and projected costs, including any necessary encumbrances. A customer issued purchase order for contracted services is required prior to commencing work. Requests for on-going maintenance support are satisfied through our Maintenance Service Modules.
  • Cable Plant Design/Installation Support
  • NOS/Firewall/NAT/VPN Implementation Support
  • WAN Design/Installation Support
  • LAN Design/Installation Support
  • Project Management Support

Contracted PSMs include one or more of the following:
  • site survey/project assessment report.
  • installation of contracted cabling, hard/software elements.
  • assurance test cabling, hardware/software elements.
  • roundtrip continuity testing of WAN connections.
  • application-layer certification of all LAN services.
  • document contracted service module activities/results.
  • NSI/client review of Performance & Sensitivity Score Card.



Maintenance Service Modules (MSM)
MSMs are used exclusively to facilitate user requests for small utility or on-going maintenance of most networking components. Not covered under our B-T-M or T&M offerings are larger-sized projects or new implementations. Such requirements are satisfied through our Project Support Modules.
  • BLOCK-TIME-MAINTENANCE SERVICE (paid for in advance with hardcopy PO)
    A minimum block of 20 hours can be purchased at a time. There is no expiration period associated with this service - hours are used as they are required. This service option includes 4 hour response time for emergency calls only. Non-emergency requests that fall outside the normal business day will be scheduled for service after establishing a reasonable response time (as agreed to between NSI and the client).
    Customer Cost = $150.00 x n (n = desired hours)
    2-hour minimum charged. Block time usage is billed in 30 minute increments.

  • TIME & MATERIAL NORMAL SERVICE * (work scheduled with P.O.)
    Customer Cost = $170.00 / Hr. Coverage = 8 A.M to 5 P.M. Monday - Friday.
    2-hour minimum charged. T&M Normal Service is billed in 30 minute increments.

  • TIME & MATERIAL EMERGENCY SERVICE * (work scheduled with P.O.)
    Customer Cost = $185.00 / Hr. Coverage = outside of Normal coverage noted above.
    2-hour minimum charged. T&M Emergency Service is billed in 30 minute increments.

    * B-T-M Contract customers have preference over T&M requests for service.
. At the customer's discretion, MSMs may include the following: